Note: All timeframes listed below are calculated in business days (Monday through Friday, excluding weekends and public holidays).
1. Order Processing Time All orders are processed within 1 to 3 business days. During this time, our team carefully prepares your items and ensures your products pass a quality check before shipping.
Order Cut-off Time: Orders placed before 5:00 PM (EST) will begin processing the same business day. Orders placed after this time will begin processing the following business day.
2. Delivery Time After processing, your order will be shipped. The estimated transit time is 7 to 12 business days.
This delivery window applies to the United States (Primary), Europe, United Kingdom, Canada, Australia, and New Zealand.
Please note: Delivery times may vary depending on local postal systems, customs clearance, and shipping carrier capacity.
3. Shipping Confirmation & Tracking Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please note that it may take up to 48 hours for tracking updates to appear after the shipping carrier has scanned the package. If you do not receive tracking information within 5 business days, please contact us at support@lenaviro.com.
4. Address Accuracy The customer is responsible for providing correct and complete shipping information at checkout. Lenaviro (operated by Avylo LLC) assumes no responsibility for issues caused by:
Incorrect or incomplete addresses
Failed delivery attempts
Refused acceptance
Uncollected packages
If a package is returned due to an incorrect address, additional shipping charges may apply.
5. Delayed or Lost Packages Delays may occasionally occur due to customs clearance, extreme weather, peak seasons, or carrier disruptions. These circumstances are beyond our control, but we are happy to assist you in locating your shipment. If your package appears lost or is significantly delayed, please reach out to our support team.
6. Damaged or Missing Items If your package arrives damaged or incomplete, please contact us within 48 hours of delivery with:
Your order number
Photos of the issue
A brief description of the situation
We will work to resolve the issue promptly.
7. Contact For any questions regarding shipping, tracking, or delivery, please reach us at: 📧 support@lenaviro.com
Lenaviro is operated and managed by Avylo LLC.